Homevision Technology Inc.---Return Merchandise Authorization (RMA)
- Before returning any item, you must contact our Technical Support Department for a Return Merchandise Authorization number (RMA). Please have your Item Number and Invoice Number available. Technical Support business hours are Mon-Friday 9am-5pm eastern standard time. support@digiwavetechnologies.com
- All returns must have an RMA number issued prior to acceptance of returned product returned. You will be expected to complete an RMA form only after you have received an authorization number from our Technical Support Department. Technical Support Rep. will send you the RMA form either through fax or email. RMA forms must be completed in the entirety to insure prompt service.
- RMA shipments received MUST have an RMA number clearly visible on outside of the package and include a packing list with a copy of the original invoice(s) or it may be refused, unopened and returned. Shipping charges are not refundable.
- Our standard policy for returnable products (hereinafter mentioned as RMA Returns) is for repair/replacement only. No credits or refunds provided.
- ALL AUCTIONS ARE Final. This is prominently displayed on our advertisements, and our website. As advertised, we offer replacement of defective products for varying time periods depending on product. Replacement is NOT OFFERED for customer
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